Refund policy

Thank you for shopping at Bio Lonreco. We take pride in the products we provide, and your satisfaction is our top priority!

Unused items, purchased directly from Biolonreco.ca, may be returned for a refund within 30 days  of purchase. (Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.) Items purchased from a reseller, or online must be returned to the place of purchase for a refund or exchange.

Return Eligibility

  • Item was purchased directly from Biolonreco.ca, within 30 days
  • Item is unused, in original packaging, and in the same condition that it was received (excluding manufacturing defects)
  • Proof of Purchase must be provided

Exceptions

We cannot accept the following items for return:

  • Opened products
  • Books or other media
  • Damaged items or items with missing parts
  • Return because of variances in smell. Essential oils are natural products and the smell may  vary from lot to lot, depending on the harvest year or growth region. All products are tested to make sure therapeutic properties meet the Bio Lonreco’s very high specifications.

ALL SALES FINAL ON CLEARANCE OR SALE ITEMS

How to Process as Return/Exchange

  • Be sure your item fits our standards for return eligibility (listed above)
  • Send us an e-mail at info@biolonreco.ca, explaining the reason of your return and to receive your RAN (Return Authorization Number).
  • Include your RAN number inside of your package, or printed clearly on the return label, and return to:

Bio Lonreco Inc.
Returns Department
667 Meloche Avenue
Dorval QC H9P 2T1

Refunds

  • Refunds will be issued to the original credit card used for purchase or PayPal.
  • Refunds cannot be issued back after over 30 days from purchase.
  • Please allow 10-14 days for us to receive and process your return. We will credit the value of the items returned to your credit card or via PayPal depending on original payment method.