Shipping policy

If you have questions about a specific order, please email info@biolonreco.ca or call us at:

Retail: 1.800.361.7872 or 514.631.6627

Health care professionals : 1.800.361.6663

Orders require 1 business day for processing before being shipped from our Canadian-based warehouse in Dorval, QC.

Processing times may vary during busy periods such as Christmas and New Year.

Shipping costs are determined as follows:

RETAIL : $85* and over = free shipping via Canada Post | Less than $85* = $14.95

HEALTH CARE PROFESSIONAL: Please consult Page 2 of your price list.

*Before taxes. Except Yukon, North West Territories, Nunavut and remote areas, where actual shipping will be applied.

We do not ship via Canada Post with "No safe drop" as this is not available for Shopify store orders.

Please note that if the package is stolen neither Canada Post nor Biolonreco.ca will be held responsible.

If you need to intercept your package (change of address) after it is in transit, there will be a restocking fee plus additional shipping charge from Canada Post. This service is not guaranteed
and is subject to Canada Post guidelines.

  • We do not ship outside of Canada.

Biolonreco.ca is not responsible should you enter a wrong shipping address.

Shipping & Handling

You will be responsible for paying shipping handling costs to return your item. These costs  are non-refundable.

Biolonreco.ca will not be liable for packages that are lost in transit. We highly recommend using a
method of shipping that provides a tracking number or insuring your package.