If you have questions about a specific order, please email [email protected] or call us 1-888.422.8192.
- Orders require 1 business day for processing prior to being shipped from our Canada-based warehouse located in Dorval, QC.
- Processing times may vary during busy seasons such as the Holidays.
- Shipping costs are determined as follows:
$85* or more = Free
Less than $85* = $14.95
*Before taxes. Except Yukon, North West Territories, Nunavut and remote areas, were actual shipping will be applied.
We ship via Canada Post with “No safe drop,” which means Canada Post will not leave a package on your doorstep if you are not home to receive it. Instead the carrier will leave you a note with an address to the closest Postal Outlet where you can pick up your package by showing a valid piece of government ID.
Please note that if the package is stolen neither Canada Post nor Pranarom.ca will be held responsible. We strongly suggest that you request the signature option in order to ensure proper delivery of your package.
If you need to intercept your package (change of address) after it is in transit, there will be a restocking fee plus additional shipping charge from Canada Post. This service is not guaranteed and is subject to Canada Post guidelines.
We do not ship to PO Boxes.
We do not ship outside of Canada.
Pranarom.ca is not responsible should you enter a wrong shipping address.
Return Policy
Thank you for shopping at Pranarom Canada. We take pride in the products we provide, and your satisfaction is our top priority!
Unused items, purchased directly from Pranarom.ca, may be returned for a refund within 30 days of purchase. (Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.) Items purchased from a reseller, or online must be returned to the place of purchase for a refund or exchange.
Return Eligibility
- Item was purchased directly from Pranarom.ca, within 30 days
- Item is unused, in original packaging, and in the same condition that it was received (excluding manufacturing defects)
- Proof of Purchase must be provided
Exceptions
We cannot accept the following items for return:
- Opened products
- Books or other media
- Damaged items or items with missing parts
- Return because of variances in smell. Essential oils are natural products and the smell may vary from lot to lot, depending on the harvest year or growth region. All products are tested to make sure therapeutic properties meet the Pranarom’ s very high specifications.
ALL SALES FINAL ON CLEARANCE OR SALE ITEMS
How to Process as Return/Exchange
- Be sure your item fits our standards for return eligibility (listed above)
- Send us an e-mail at [email protected], explaining the reason of your return and to receive your RAN (Return Authorization Number).
- Include your RAN number inside of your package, or printed clearly on the return label, and return to:
Pranarom.ca
Returns Department
667 Meloche Avenue
Dorval QC H9P 2T1
Refunds
- Refunds will be issued to the original credit card used for purchase or PayPal.
- Refunds cannot be issued back after over 30 days from purchase.
- Please allow 10-14 days for us to receive and process your return. We will credit the value of the items returned to your credit card or via PayPal depending on original payment method.
Shipping & Handling
- You will be responsible for paying shipping & handling costs to return your item. These costs are non-refundable.
- Pranarom.ca will not be liable for packages that are lost in transit. We highly recommend using a method of shipping that provides a tracking number or insuring your package.
Contact
If you have any further questions on how to return your item, please don’t hesitate to contact us:
- Email: [email protected]
- Live chat via the Pranarom.ca website. (Monday–Friday, 9 am – 4:30 pm EST)
If you experience a problem or are unsatisfied with the quality of any of our products, please email [email protected].
Thank you for your business!
Disclaimer
The statements made and the products sold on this website are not intended to diagnose, treat, cure or prevent diseases.
This site is not intended to provide diagnosis, treatment or medical advice.
The products, information and other content on this site are provided for information purposes only.
Please consult a physician or other health professional about any medical diagnosis or treatment or have any questions about your condition.
This site does not encourage self-diagnosis of health problems.
You should always read carefully the label or package before using any product and consult your health professional should you have any questions, as only you know your medical condition, medications or other products you are taking.
Pranarom.ca gives no warranty with respect to the products sold.
Pranarom.ca is not liable for any damages related to the use of the products.
Pranarom.ca will not be responsible at any time for any damages that you may incur because products are out of stock.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Province of Québec without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Prices
Pranarom.ca reserves the right to modify the prices of products on the site at any time, without prior notice.
Advice
Pranarom.ca does not offer therapeutic advice on the use of the products.